Request account and data deletion
You can start a request to delete your MindPOS account and associated personal data from this page, even if the app is not installed or you are signed out.
Email an account deletion requestRequests go to support@mindbase.co.th. Never send your password or OTP.
If you subscribed through Apple
Deleting your MindPOS account or uninstalling the app does not cancel an Apple subscription. To stop renewal, manage it in iOS Settings > Apple Account > Subscriptions. You can still start your deletion request immediately.
How to request deletion
- 1Send the request
Use the email button and include your registered username or phone number, shop name if applicable, and a reply contact.
- 2Verify account ownership
We will contact you through details associated with the account and may request only the information needed for verification. We will never ask for your password or OTP.
- 3Receive the outcome
After verification, we will delete or anonymise the relevant data and notify you when complete or if certain records must be retained by law.
Data that will be deleted
- Your user account, profile and authentication information
- Sign-in sessions and device information linked to the account
- Personal preferences and the account’s shop access
- Other personal data associated with the account, including deletion requests to relevant service providers where applicable
Data that may be retained
Some transaction, receipt, accounting, security or fraud-prevention records may need to be retained for legal or other legitimate reasons. We limit their use and retention to what is necessary and explain the scope in our response.
Shop operational records may remain when the shop has other owners or users. We will remove or anonymise the requesting account’s personal identifiers where feasible.
Read our retention detailsIf you own a shop
You can submit your request immediately. If you are the only shop owner or the shop has an active plan, our team will help close the shop, transfer ownership or handle the plan before deleting the account. These steps do not prevent you from starting the request.
Processing time
We will acknowledge your request with verification steps and an expected timeline. We generally aim to complete deletion within 30 days after verification. If more time is needed or some data must be retained, we will explain why and provide a status update.
Ready to send your request?
The email draft includes the subject and details you need to provide.